In early 2019, our Slack self-serve business growth had flat-lined. There were no “obvious” culprits. Years of experimentation had optimized every step of onboarding. We needed fresh eyes. But we were too close. We were creatively stuck. So we came up with the “Complaint-storm”
— Noah Desai Weiss (@noah_weiss) Jul 26, 2022
via Twitter https://twitter.com/noah_weiss
July 26, 2022 at 08:32PM
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